Terms & Conditions

Capitalized words used in these Terms have the meanings set out below. These definitions apply whether the terms appear in singular or plural.

For the purposes of these Terms:

• Affiliate means any entity that controls, is controlled by, or is under common control with a party.
• Company ("the Company", "We", "Us", "Our", or "SI4M") refers to STOREIT4ME S.L., Calle Maresme, 59, Piso 0, 336, 08019, Barcelona, Cataluña, España.
• Content means any text, images, data, or other information that may be posted, uploaded, linked to, or otherwise made available through the Service.
• Country refers to Spain.
• Device means any device capable of accessing the Service.
• Goods means the Customer's personal belongings that are stored, shipped, transported, or otherwise handled through the Service.
• Orders means service requests submitted by You.
• Promotions means any contests, sweepstakes, campaigns, or promotional offers made available by Us.
• Service means the Website and the associated storage, logistics, transport, delivery, shipping, and related services offered by StoreIt4Me.
• Subscription means any paid plan or recurring paid service granting access to certain Services.
• Terms or Terms & Conditions means this agreement.
• Third-Party Social Media Service means any services or content provided by a third party that may be displayed, included, or made available through the Service.
• Website refers to STOREIT4ME, accessible at www.storeit4me.es.
• You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.

Depending on availability, Customers may request:

• packing supplies,
• pick-up from their address for a one-time fee,
• self drop-off at a designated location where offered,
• monthly storage,
• return delivery for a one-time fee,
• self pick-up at a designated location where offered,
• domestic or international shipping,
• and related logistics services.

There is no minimum number of items required for storage unless otherwise stated in writing for a specific service or promotion.

Storage is billed on a monthly basis for as long as the Customer's items remain in storage, unless otherwise agreed in writing. Storage billing ends only once the items have been returned, collected, shipped, or otherwise released, and all outstanding balances have been paid in full.

If an item is not specifically listed in Our pricing materials and does not fit inside a box, We may classify it according to size and charge the applicable rate based on that classification.

Customers must not store any prohibited item, including but not limited to:

• hazardous or flammable materials,
• liquids,
• food or perishables,
• cash,
• jewellery,
• furs,
• passports or important identity documents,
• illegal items,
• or any item prohibited by law or by Our logistics or storage partners.

We reserve the right to refuse, cancel, isolate, remove, return, or dispose of any prohibited item as necessary, and any related costs may be charged to the Customer.

Unless expressly agreed otherwise in writing, the Customer is solely responsible for properly packing all items.

All Goods must be securely packed to withstand normal handling, storage, and transport. We may refuse any item that is improperly packed, unsafe to handle, or unsuitable for storage or transport.

Certain items require specific preparation to remain eligible for protection or claims review, including:

• TVs and monitors, which must be packed in their original box or a proper TV/monitor box,
• mattresses, which must be wrapped in a protective cover,
• fragile items, which must be properly cushioned and sealed,
• mini fridges, which must be unplugged, fully defrosted, cleaned, and dry before pick-up.

Pick-up, delivery, shipping, and related logistics services must be scheduled in advance and remain subject to operational availability.

As a general policy:

• pick-up changes should be requested at least 5 business days before the scheduled service,
• delivery changes should be requested at least 7 days before the scheduled service.

We will make reasonable efforts to accommodate urgent or short-notice requests, but availability is not guaranteed.

The Customer must be available for scheduled pick-up or delivery where required, unless another arrangement has been approved by Us.

If a dormitory, residence hall, or other building grants approved access, We may complete pick-up or delivery without the Customer being physically present. If such access is not available, the Customer or an authorized proxy must be present during the agreed service window.

The Customer remains responsible for any proxy or third-party arrangement made on their behalf.

If the Customer misses a scheduled pick-up or delivery without notice, a €40 no-show or same-day rescheduling fee may apply.

If Our team arrives and the items are not ready, the location is inaccessible, or the service cannot be completed for reasons attributable to the Customer, a €40 service or rescheduling fee may apply.

We will make reasonable efforts to accommodate same-day changes, including changes to address or contact information, but We do not guarantee that such changes can be implemented.

If a same-day change causes rerouting, delay, failed service, or rescheduling, an additional fee, including a €40 rescheduling fee, may apply.

If the Customer wishes to cancel a scheduled service, the Customer must contact Us as soon as possible.

If cancellation is made before any service has been arranged and at least 7 days in advance, payments made for that service may be refunded in full.

If cancellation is made less than 7 days before the scheduled service, a €40 cancellation fee may apply to cover logistics and scheduling costs.

Completed, dispatched, missed, or already incurred service charges may be non-refundable.

Customers do not have access to Our storage facilities or partner facilities unless expressly approved by Us in writing.

Prices are displayed on Our Website or otherwise communicated by Us and may be revised from time to time.

Storage is billed per item, per month, according to item size classification. Standard published pricing may include:

• Small – €5.49 / month
• Medium – €6.99 / month
• Large – €9.49 / month
• Extra Large – €18.99 / month
• Extra Extra Large – €36.99 / month

Optional one-time services may include, where applicable:

• pick-up,
• delivery,
• shipping,
• packing supplies,
• stair-carrying,
• short-notice or rescheduling services,
• and other special handling services.

Published pick-up pricing may include:

• Standard Pick-Up (1–4 items) – €30
• Large Pick-Up (5–10 items) – €40
• Extra Large Pick-Up (11–15 items) – €50

Published stair-carrying pricing may include:

• 1st floor – Free
• 2nd–3rd floor – €1 per floor per item
• 4th floor and above – €2 per floor per item

Two small items may count as one item where stated in Our pricing rules. XL and XXL items may require a custom quote.

Shipping charges are payable by the Customer unless expressly stated otherwise.

Our services are billed separately depending on what the Customer requests, including packing supplies, pick-up, storage, delivery, and shipping.

If the Customer requests supplies or pick-up, the one-time charge for those services may be collected first.

Monthly storage billing begins once items are:

• collected during pick-up, or
• dropped off and verified at Our facility or partner facility.

If the Customer requests return delivery or shipping, all outstanding balances must be paid before scheduling or release. A separate invoice may be issued for delivery or shipping.

We may accept major credit cards, debit cards, PayPal, secure payment links, and any other payment methods made available by Us from time to time.

By accepting these Terms and using Our Services, the Customer authorizes StoreIt4Me to charge the payment method provided by the Customer for all applicable charges, including but not limited to:

• storage fees,
• supply fees,
• pick-up fees,
• delivery fees,
• shipping fees,
• rescheduling fees,
• cancellation fees,
• disposal fees,
• late fees,
• and any other applicable charges.

This authorization remains valid for the duration of the Customer's use of the Services and until all outstanding balances are fully paid, unless otherwise required by law.

If an attempted payment fails for any reason, including expired card details, insufficient funds, or authorization failure, the Customer remains fully responsible for all outstanding amounts and must promptly update their payment information.

We reserve the right to hold, delay release of, or refuse delivery or shipment of the Customer's items until payment has been received in full.

Invoices may be sent by email and/or WhatsApp. Unless otherwise stated on the invoice, payment is due within 7 days.

If payment remains unpaid:

• reminders may be sent, and
• a €1 per day late fee may apply starting on day 15 after invoice issuance, for up to 60 days.

Additional fees may apply where relevant, including but not limited to:

• missed appointment or no-show fee: €40,
• same-day rescheduling fee: €40,
• late cancellation fee: €40,
• mini fridge handling fee for failure to properly defrost: €50,
• stair-carrying fees,
• special shipping or handling charges,
• disposal-related charges,
• and custom charges for oversized, unusually heavy, or operationally complex items.

Not all possible fees are listed on the Website. Some fees may be determined based on the nature of the service required.

Goods will be stored in a secure facility selected by Us or by Our storage partners. Storage may be climate-controlled or temperature-controlled in accordance with operational standards, but no storage environment can guarantee protection from every possible condition or circumstance.

StoreIt4Me provides a managed storage service. Customers do not rent a private unit and do not have direct facility access unless explicitly approved by Us.

Stored items may only be retrieved, returned, shipped, or released through approved service arrangements and subject to payment of any outstanding balance.

If Goods remain unclaimed and the Customer fails to arrange return, collection, or payment within a reasonable period after notice, We may treat those Goods as abandoned.

Unless a longer period is required by law, Goods may be deemed abandoned 60 days after the agreed delivery date or after reasonable notice has been given and the Customer has failed to respond or settle outstanding amounts.

In such cases, We may dispose of, donate, sell, or otherwise deal with the Goods as reasonably necessary, and the Customer remains liable for any unpaid fees and disposal-related costs.

We are not liable for delays, service disruption, loss, or failure caused by events beyond Our reasonable control, including but not limited to natural disasters, strikes, transport disruption, public emergencies, acts of government, or other force majeure events.

If cancellation is made before any service has been arranged and at least 7 days in advance, payments for that service may be refunded in full.

If cancellation is made less than 7 days before the scheduled service, a €40 cancellation fee may apply.

Refunds for packing supplies or supply kits are generally only available if cancellation is requested before shipment, dispatch, delivery, or processing of the order.

Once materials have been shipped, dispatched, delivered, or made available for collection, related charges may be non-refundable.

If a pick-up or delivery has already been scheduled, routed, dispatched, or missed, the relevant service fees may be non-refundable, and rescheduling fees may apply.

Monthly storage fees are generally non-refundable once storage has commenced. One-time fees for completed services are also non-refundable unless required by law.

You are solely responsible for any Content You upload, post, submit, or otherwise make available through the Service.

We respect the intellectual property rights of others. If You believe that any Content on the Service infringes Your rights, please contact Us at support@storeit4me.es.

A valid notice should include:

• a physical or electronic signature,
• a description of the copyrighted work,
• the URL or location of the allegedly infringing material,
• Your contact details,
• a statement of good-faith belief,
• and a statement made under penalty of perjury.

We will review and respond to valid notices as appropriate.

Coverage or claim eligibility may depend on compliance with Our requirements, including but not limited to:

• uploading clear photos of packed items before pick-up where required,
• properly boxing electronics, especially TVs and monitors,
• properly protecting mattresses,
• adequately sealing and cushioning fragile items,
• and not including prohibited items.

Improperly packed items may be excluded from protection or claims.

Once a shipment has been handed over to a third-party courier or carrier, any transit-related claim may fall under that carrier's claims policy. Where appropriate, We may assist the Customer with initiating or supporting a shipping claim, but We are not liable for loss or damage for which the carrier is legally responsible.

Unless additional protection has been purchased and accepted by Us, Our liability is limited to the included protection amount applicable to the Order, subject always to these Terms.

We are not liable for:

• pre-existing damage,
• concealed internal damage where the exterior packaging shows no sign of impact or mishandling,
• damage caused by poor packing by the Customer,
• loss or damage involving prohibited items,
• events outside Our reasonable control,
• or carrier-responsibility damage occurring after handover for shipment.

Any missing or damaged item must be reported to Us as soon as possible after delivery or return, and no later than 24 hours after the Customer becomes aware of the issue, unless a longer period is required by law.

We may request:

• clear photographs,
• a written description of the issue,
• proof of value or purchase,
• and evidence that the packing requirements were followed.

Failure to report an issue promptly may affect the outcome of the claim review.

If a claim is approved, We may choose, at Our discretion, to repair the item, replace the item, or compensate the Customer up to the applicable coverage limit and the proven value of the item, whichever is lower.

Monthly storage fees are non-refundable in the event of an approved claim.